fonte:
sito www.iso.org
Because the new ISO 10014
standard gives clear guidelines on achieving financial and economic
benefits via ISO 9001:2000-based quality management systems, it could well
become bedside reading both for top managers and for those quality
professionals who may need to convince them.
Until now, a lack of appreciation for each other’s perspectives and the
absence of a common “language” often separated top management and
quality professionals. Top management’s view of operations is usually
expressed in financial terms. Quality expresses itself using data and
details that support reduction of variation or improvement, but often only
implies the resulting financial gains.
A solution is now available. ISO 10014:2006, Quality
management – Guidelines for realizing financial and economic benefits,
is based on a “bottom line” that unites top management and the quality
manager: profits should increase with investment in quality management –
and provides guidelines on how to achieve them.
“ISO 10014 was written to define the common ground and a common language
between top management and quality professionals,” commented Tommie J.
Johansson, who led the ISO working group that developed the standard.
“The success of ISO 10014 will be measured by how far they succeed in
communicating and working together towards a common goal.”
The standard is based on the process approach and Plan-Do-Check-Act model
of the ISO 9000:2000 series. It examines the eight quality management
principles underlying the series and describes how implementing them can
achieve financial and economic benefits. Designed to be as practical as
its subject, the standard includes a self-assessment as a gap analysis
tool.
Paul C. Palmes, the ISO 10014 project secretary, explained: “ISO 10014
was designed to identify growth opportunities and then suggests tools to
plan their implementation and measurement in financial terms. Quite
simply, effective quality management is also profitable, and with the
release of ISO 10014, user-friendly guidance to demonstrate this
connection is now available to both the quality practitioner and top
management.
“This project included experts in finance and quality from around the
world. Throughout the entire process, it was clear that we were
creating a new and important tool to bridge the often confusing gaps in
language and measurement between top managers and quality professionals. If
our efforts were successful, they will be better able to work together,
speak in terms both understand, and, using common tools, measure results
from a financial perspective.”
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www.fita.it/quaform1.html
Glossario di Qualità della
formazione
www.ispesl.it/formaz/certif/
Sito dell'ISPESL relativo alla
qualità della formazione
www.istruzione.it
Sito del Ministero
dell'Educazione
www.3vit.it
Finanziamenti alle regioni per lo
sviluppo della qualità nelle PMI
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